Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage in Afghanistan

Mohammad Asif HabibiMiloš UlmanBahawodin BahaMichal Stočes

DOI 10.7160/aol.2017.090204
No 2/2017, June
pp. 47-58

Habibi, M. A., Ulman, M., Baha, B. and Stočes, M. (2017) “Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage inAfghanistan”, AGRIS on-line Papers in Economics and Informatics, Vol. 9, No. 2, pp. 47 - 58. ISSN 1804-1930. DOI 10.7160/aol.2017.090204.

Abstract

Network coverage is one of the fundamental requirements of any business of a service provider. Mobile operators are expected to deploy base stations in an effective way in order to cover most of the residential areas of a particular country. Improved network coverage leads to increase total revenue, provide end users with enhanced Quality of Services (QoS) anytime anywhere, and play vital role in the development of telecom sector. In this paper, we measure and statistically analyze network coverage of mobile operators in Afghanistan. Our study is based on primary data collected on random basis from 1,515 mobile phone users of cellular operators. The relationship between “No Network Coverage” in some residential areas and “Satisfaction of Mobile Phone Users” is also investigated. We furthermore propose realistic, feasible and cost-ef cient solutions to mobile operators and policy makers in order to expand network coverage to non-covered residential areas as well as enhance the performance of networks in existing covered areas of the country.

Keywords

Mobile network, network coverage, measurement, statistical analysis, end user, quality of service, end user satisfaction, Afghanistan.

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