The Evaluation of Use and Quality of Public E-services among Enterprises
No 2/2012, June
The paper deals with the quality evaluation of electronic services. The European Commission eGovernment benchmarking effort is reviewed and the current level of use of basic electronic services for enterprises is compared between EU 27 member countries and the Czech Republic. Then, the most frequently used services are evaluated among 452 enterprises in the Czech Republic. The evaluation was based on a method CBG (Communication between Business and Government) that has been developed at the Department of information technologies at the Faculty of Economic and Management at Czech University of Life Sciences (CULS) in Prague. Results of the survey are compared to prior surveys, Czech Statistical Office and Eurostat surveys. Pieces of knowledge introduced in this paper resulted from solution of an institutional research intention MSMT 6046070906 „Economics of resources of Czech agriculture and their efficient use in frame of multifunctional agri-food systems“.
Evaluation of quality, state authorities, public administration, CBG method, electronic service.